Frequently asked questions
What are return products / items?
Are the articles or products that the online buyer receives and is returned by withdrawal, not satisfied, defective or for any other reason within a period of 14 to 30 calendar days?
What or does it mean unreviewed products?
Amazon's way of selling returns is without checking Buyers return products and Amazon has such a volume that it does not spend time or resources verifying returns It is more profitable to sell it without checking AS IS ARRIVES regardless of the state it is as if it is NEW no matter is unchecked, products also arrive that may be missing an accessory, or be used and have been returned before the end of the guarantee, but in general the percentage of returns of products in good condition or excellent condition is the usual already that on many occasions it is returned because I do not like it, I have found it cheaper or as in the case of clothes and footwear it does not suit me or I do not like how it looks on me and all this without checking AS IS_cc781905-5cde-3194-bb3b- 136bad5cf58d_
Where do we obtain the batches and products that we sell?
Depending on the batch, it comes from one supplier or another, but ALWAYS direct, without intermediaries who manipulate and make the batches more expensive. In the case of Amazon return batches, they come directly from the reverse logistics headquarters
of products from sales throughout Europe, from department stores come from a supplier in Europe that also manages the surplus of all offers, of used clothing from the most important marketers of this type of lots at an international level since we bring outlet clothing from London, France and other major cities such as Austria without forgetting new clothing and footwear OUTLET from leading brands that we supply from Italy
How do I place an order?
Simply add the product to your cart and follow the simple and practical steps. If you need a personalized order, you can also contact us and we will discuss any need you may have and we will carry it out personally with you
Payments and shipments
The forms of payment are by deposit or bank transfer or by BIZUM and you can do it when completing your order on the web or you can also request it by phone or whatsapp and we will manage everything for you. Once we have verified the payment, which is immediate, once received, we manage the shipment by the means chosen. Depending on the Population or locality, although we manage it immediately and by order of arrival, it may take between 3 and 5 working days to reach the destination. We also have more urgent services for which we will provide you with a shipping estimate_cc781905-5cde-3194-bb3b- 136bad5cf58d_
You will have to have all the necessary means for unloading, whether human or mechanical such as a bull, pallet truck, etc. Not all trucks have a platform for unloading, so you must have a dock or the means for unloading from the truck IMPORTANT carrier does not unload this is the responsibility of the receiver of the merchandise
Purchase Invoice
Of course all our sales are registered and the corresponding invoice is issued with the legislated taxes at all times and for each type of product since when also marketing reconditioned products these will be invoiced in REBU Special Regime for Used Goods_cc781905-5cde-3194-bb3b- 136bad5cf58d_
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When are the lots for sale updated?
We constantly update depending on the volume of sales and service that we have to generate, although as a guarantee we update the web to put new batches every day at 7:00 p.m. from Monday to Sunday. Due to the different sales channels and the very high fluctuation of sales of lots and products, although these are available on the web and other sales channels, the confirmation of the purchase will only be after the verification of the payment, the seller being exempt from any claim for not having the product or batch and will not give the right to any remuneration of any kind. If the order is not carried out due to a difference in stock, the seller will offer another batch or alternative and similar products to the buyer who can accept or not and if not, will be refunded. the amount paid immediately through the same payment channel.
Refunds and Returns
Depending on the lot or products purchased, refunds and returns will be governed in each case and in the following ways. Lots and products from Amazon returns without reviewing have no return or refund, they are sold AS IS
Lots of mixed product, Bazar and others being sold under order, returns are not accepted, the buyer declares to be fully informed of the state of the merchandise and is responsible for it from the moment of placing the order . Lots of clothes x kilos or clothes outlete the buyer will be informed of the status of the merchandise and declares to know the status of the same and the shipment so there is no place for refunds or claims Only in the event that more than 5% of the merchandise can be cured of some type of claim, always having to be accepted by the seller who will make the claim to the supplier and the result that he determines will be the final result, the seller being the sole and exclusive mere intermediary to process the incident without any type responsibility for the merchandise and other claims that may arise from transportation etc
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